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Reservation & Stay Policies

  • Check-in & Check-out: Check-in from 3:00 p.m. | Check-out until 12:00 m.d. At check-in, you must present a valid ID. Credit/debit cards will be authorized to cover your stay, extra services, or incidental charges.
  • Modifications & Cancellations: Any modification is subject to hotel availability and must be confirmed in writing by the Reservations Department (reservaciones@montanadefuego.com). Changes made 15 days or less prior to arrival will incur a $35 administrative fee. Cancellations made 22 days before arrival are not penalized but have a $35 administrative charge. Cancellations made 21 days or less, or No-shows, will be charged 100% of the reservation.
  • Groups & Agencies: Group reservations (10+ rooms) require a 25% deposit at booking and full payment 22 days before arrival. Blockings have a 60-day cut-off. Unpaid reservations will be automatically cancelled. Agencies guaranteeing bookings must provide a credit card. Group stays of 1-2 nights must acquire lunch or dinner.
  • Festive Dates: Minimum 3 nights stay required during Christmas, New Year (Dec 16 – Jan 3), and Easter Week (Apr 13 – 19, 2025). Mandatory Christmas and New Year dinners: $75 + VAT + 10% per person.
  • Children Policies: • General Policy: 0-4 years free sharing with parents | 5-9 years $30 | 10+ years pay adult rate. • December 24th: 0-2 years Free | 3-5 years $40 | 6-11 years $60. • December 31st: 0-2 years Free | 3-5 years $50 | 6-11 years $80.
  • Meal Packages: Buffet style meals are served at: Breakfast 6:30 – 9:30 a.m. | Lunch 12:00 – 3:00 p.m. | Dinner 6:00 – 9:30 p.m. Mandatory dinners will be charged directly at the hotel.
  • Early Departure: Early departure will be penalized with 100% of the remaining stay. Changes to departure date may be made without penalty if notified before the end of arrival day.
  • Tobacco Policy : All rooms and public areas are non-smoking. A USD 200 cleaning fee will apply for violations.
  • Exchange Rate: All charges are in USD but may be converted to colones at the hotel’s exchange rate. Banks/credit cards may apply additional conversion fees.
  • Pet Friendly Policy: Pets allowed with $50 per night fee. $200 deposit or card hold required. Non-compliance with pet policies will result in automatic charges.
  • Contact : For assistance contact: reservaciones@montanadefuego.com | Tel: +506 2479-1220