Frequently Asked Questions

ABOUT US FAQ’s

Location Map

• How do I get to Montaña de Fuego?
• How far is it to the hotel?
• How close is the nearest gas station, supermarket, and medical center?
• How far is the Arenal Volcano from the hotel?
• How far are the hot springs from the hotel?

Weather

• Can I see the Arenal Volcano at any time?

Other

• Is there Internet access in the hotel ?

Guest Rooms FAQ’s

• What is the difference between the three types of rooms?
• Which rooms have a view of the Arenal Volcano?
• Are there any connecting rooms in the hotel?
• Are there any rooms equipped for someone with a disability?
• Can I place an international phone call from my hotel room?

Fees and Policies

• What do the rates include?

Hotel Highlights FAQ’s

Location Map

1. How do I get to Montaña de Fuego?

There is land and air transportation available to our hotel:

By land

• Private transportation: We offer transportation from several points in the country on any of our units. We have three vehicles available:
• One Toyota Coaster mini bus, for up to 25 people.
• Two Toyota Hiace vans, for up to 15 people each.

Please contact us to check for current rates.

Car rental service: Through Montaña de Fuego you may reserve the vehicle of your preference and drive to our hotel, utilizing any of the previously described routes. Make your reservation today.

Group shuttle service: Available from some of the major hotels in San José to our hotel. Make your reservation today.

By air

Air shuttle service is available to and from La Fortuna, from the following locations: San José, Quepos, Liberia, and Tamarindo. Once you arrive to the local airport, we will shuttle you to our hotel. Make your reservation today.

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2. How far is it to the hotel?

• From San José, about 94 miles (220 Km).
• From Liberia, about 91 miles (145 Km).
• From Jacó, about 109 miles (175 Km).
• From Manuel Antonio, about 153 miles (245 Km).
• From Tamarindo, about 138 miles (220 Km).

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3. How close is the nearest gas station, supermarket, and medical center?

In downtown La Fortuna you will find a gas station, a supermarket, clothing stores, and medical services available. The distance between Montaña de Fuego and downtown La Fortuna is 8 Km (5 miles).

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4. How far is the Arenal Volcano from the hotel?

The Arenal Volcano is located about 5 or 6 Km (3 – 4 miles) from our hotel.

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5. How far are the hot springs from the hotel?

Montaña de Fuego Hotel is located 1 mile (1.6 Km) from the hot springs available in the area.

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Weather

6. Can I see the Arenal Volcano at any time?

The Arenal Volcano is one of the 10 most active in the world. All year long you can experience its incessant manifestations, including emissions of gases and sulphur steam, explosions with pyroclastic emissions, and loud rumbles. The months of July, August, September, and October, are the best times to admire natureÂ’s wonder from any part of our hotel. However, due to the unpredictable nature of tropical climate, and the frequent presence of fog, it would be impossible to guarantee absolutely clear visibility of the volcano on a given day

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Other

7. Is there Internet access in the hotel ?

Currently, Montaña de Fuego has Internet access exclusively in the hotel Reception and restaurant area.

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Guest Rooms FAQ’s

Rooms

1. What is the difference between the three types of rooms?

Montaña de Fuego Hotel has a total of 66 rooms:

• 10 Standard rooms: these are small and cozy bungalows built in rustic wood; furnished with a Queen size bed and a Single bed, which makes for a sleeping capacity of three people per room.
• 38 Deluxe rooms, built in rustic and modern wood, and larger than the Standard rooms. We have three different types of Deluxe rooms:
  • 18 modern-style rooms built in wood (equipped with two Queen size beds) for four people.
  • 12 rooms built in rustic wood (equipped with two Queen size beds) for four people.
  • 8 rooms in the family building (equipped with two Queen size beds and 1 Single bed)

Montaña de Fuego cannot guarantee the type of Deluxe room that will be assigned to you, particularly during the high tourist season.

• 18 Suites, built in concrete and much larger that any of the other rooms. They include a master bedroom with a King size bed and a color TV, a living room with its own cable TV, and a sofa bed for two additional people. The Suites are also equipped with a Jacuzzi in the bath area.

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2. Which rooms have a view of the Arenal Volcano?

Montaña de Fuego is built on a privileged location in the Arenal Valley, and is recognized as one of the best places to admire this marvelous volcano. From almost every spot in the hotel you will be able to enjoy a breathtaking view of the Arenal Volcano. Every one of our 66 rooms provides a fabulous panoramic view of this majestic, so-called “Fire Mountain”.

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3. Are there any connecting rooms in the hotel?

Montaña de Fuego has no connecting rooms available, yet it offers at beautiful two-storey family building, with a total of 8 rooms; 4 rooms on the top floor, and 4 on the bottom. This building is ideal for groups or large families who wish to stay with us.

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4. Are there any rooms equipped for someone with a disability?

At Montaña de Fuego we have some rooms specially suited for a guest in a wheel chair. Please specify this need when making your reservation.

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5. Can I place an international phone call from my hotel room?

You can make international calls from any room in the hotel through an operator.

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Fees and Policies

6. What do the rates include?

Room rates include a delicious buffet breakfast in our Acuarelas Restaurant.

You will also enjoy our unique facilities, immersed in 45 hectares of primary and secondary forest, offering plenty of great walking trails, beautiful gardens, Jacuzzi, sauna and pools, spa services, and tours for the enjoyment of the whole family.

The tour services and spa treatments are not included in the room rates, and neither are the local taxes, which total 13%.

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